Refund policy

Exchanges & Returns

The short version: if something doesn't fit or doesn't feel right, tell us within 7 days of delivery. We'll exchange it or give you store credit. We don't offer cash refunds.

7-Day Easy Exchange

If your size or fit isn't right, we'll exchange it.

• Request an exchange within 7 days of delivery on WhatsApp at +91 83692 61816 or by email at nan.orders@nanthelabel.com with your order number.
• The garment must be unworn and unwashed, with all tags and original packaging intact.
• We'll arrange a doorstep pickup. Once the piece passes a quick quality check, your replacement ships out.
• If your requested size is out of stock, you can pick any other product, or take store credit instead.

Store credit instead of refunds

If you'd rather not exchange, we'll issue store credit for the full amount you paid, valid for 30 days and usable on anything in the store. We do not offer refunds to the original payment method.

Damaged, defective, or wrong item?

We're sorry. Send us a photo (and your unboxing video if you have one) within 7 days of delivery and we'll ship a free replacement on priority. If a replacement isn't available, you'll get store credit for the full amount.

Timelines

• Exchange requests are confirmed within 24 to 48 hours.
• Pickup usually happens within 2 to 4 days of confirmation.
• Your replacement or store credit is issued within 10 to 14 business days of the returned piece reaching us.

What isn't covered

• Items reported after the 7-day window.
• Items worn, washed, altered, or returned without tags.
• Normal wear and tear.

Questions? WhatsApp us at +91 83692 61816 or write to nan.orders@nanthelabel.com. We reply fastest on WhatsApp.